Terms, Conditions & Policies

   Mobile Service Operations

• Access & Safety: The customer must provide safe, legal, and clear access to the vehicle at the agreed-upon location.

• Utilities: Unless otherwise agreed, the customer must provide access to a water outlet and power source within a reasonable distance of the vehicle.

• Weather Policy: As a mobile service, we are weather-dependent; appointments may be postponed or rescheduled due to rain, high winds, or unsafe conditions at the site.

   

    Bookings & Cancellations

• Advance Booking: All services must be booked in advance.

• Cancellation Notice: Cancellations or reschedules must be made at least 12 hours prior to the appointment.

• Fees: Late cancellations or no-shows may be charged up to 50% of the service price.

 

    Payments & Debt Recovery

• Payment Terms: Payment is due within 24 hours of service completion unless agreed otherwise.

• No Set-Off: Payment must be made in full for the service rendered; the customer is not entitled to withhold or "set off" any amount from the invoice due to any dispute or damage claim.

• Debt Collection: The customer is liable for all costs incurred by Express Detailing in recovering overdue debt, including debt collection agency fees and legal costs.

• Future Service: Unpaid services may result in the refusal of future bookings.

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   Vehicle Condition & Damage Liability

• Pre-Existing Issues: Express Detailing is not responsible for pre-existing damage, including paint defects, interior wear, or latent mechanical/electrical issues.

• Electronic Components: While every precaution is taken, vehicle interiors contain sensitive electronics; Express Detailing is not liable for the failure of these components due to standard cleaning procedures, age-related fragility, or pre-existing seal degradation.

• Diagnostic Requirement: Before any claim for damage is considered, the customer must provide a written diagnostic report from a certified, independent third-party specialist (at the customer's expense) proving that the damage was directly caused by the detailing process.

• Limitation of Liability: Our total liability for any claim arising from the service provided is strictly limited to the total cost of the service provided.

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    Satisfaction & Personal Belongings

• 24-Hour Window: Any concerns must be raised within 24 hours of service completion; no claims will be considered after this window has passed.

• Rectification: We must be given the opportunity to inspect and, where reasonable, attempt to rectify an issue before any third-party repairs are authorized.

• Personal Items: Please remove all personal belongings; Express Detailing is not responsible for lost or damaged items left in the vehicle.

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    Marketing & Privacy

• Photos/Video: We reserve the right to take "before and after" photos/videos for quality control and marketing purposes; number plates will be hidden unless permission is given.

• Privacy: Customer information is used only for booking and communication and is never shared with third parties.