Terms, Conditions & Policies

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  General Terms

 

    Express Detailing provides professional vehicle detailing services in Dunedin, New Zealand.         We reserve the right to refuse service for safety, access, or behavioural reasons. Policies may     be updated at any time without notice.

 

 

  Bookings & Cancellations

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• All services must be booked in advance

• Cancellations or reschedules must be made at least 12 hours prior to the appointment

• Late cancellations or no-shows may be charged up to 50% of the service price

• Appointments may be rescheduled due to weather or unforeseen circumstances

 

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  Payments

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• Payment is due upon completion of the service, unless agreed otherwise

• Accepted payment methods will be confirmed at booking

• Unpaid services may result in refusal of future bookings

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  Vehicle Condition & Pre-Existing Damage

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• Customers must disclose any existing damage or sensitive areas before service

• Express Detailing is not responsible for pre-existing damage, including:

• Paint defects or clear coat failure

• Scratches, dents, or faded paint

• Interior wear, stains, or odours

• Electrical or mechanical issues

• Photos may be taken before and after the service for records

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  Damage & Liability

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• All vehicles are treated with care and professional products

• Express Detailing is not liable for damage caused by:

• Poor previous repairs or resprays

• Age-related wear and tear

• Fragile trims, plastics, or upholstery

• Aftermarket or modified parts

• Liability is limited to the cost of the service provided

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  Satisfaction Policy

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• Any concerns must be raised before leaving or within 24 hours

• We will inspect and, where reasonable, attempt to rectify the issue

• No refunds will be issued after 24 hours

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  Access & Safety

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• Customers must provide safe, legal, and clear access to the vehicle

• Service may be refused if:

• The location is unsafe

• Aggressive or abusive behaviour is displayed

• Excessive biohazards are present (mould, bodily fluids, animal waste)

• Extra charges may apply for heavily soiled vehicles

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  Weather Policy

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• Mobile services are weather dependent

• Appointments may be postponed due to rain, wind, or unsafe conditions

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  Personal Belongings

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• Please remove all personal items before service

• Express Detailing is not responsible for lost or damaged items left in the vehicle

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  Pricing & Service Changes

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• Pricing may vary based on vehicle size, condition, and contamination level

• Prices may be adjusted if the vehicle condition differs from what was described

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  Photos & Marketing

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• Photos/videos may be taken for quality control and marketing

• Number plates and personal details will be hidden unless permission is given

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  Privacy Policy

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• Customer information is used only for bookings and communication

• Personal details are never sold or shared with third parties.