Mobile Service Operations

 

Access & Safety

The customer must provide safe, legal, and adequate access to the vehicle at the agreed service location. We reserve the right to refuse or stop a service where working conditions are unsafe or unsuitable.

 

Utilities

Unless otherwise agreed, customers must provide access to a working water outlet and power source within a reasonable distance of the vehicle.

 

Weather Policy

As a mobile detailing service, appointments may need to be postponed or rescheduled due to rain, strong winds, unsafe temperatures, or other weather conditions that may affect safety or service quality.

 

Service Timeframes

Estimated service times are approximate only and may vary depending on the vehicle’s size, condition, contamination level, and unforeseen circumstances.

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Bookings, Cancellations & Rescheduling

 

​Advance Bookings

All services must be booked in advance through approved booking channels.

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Cancellation & Rescheduling Notice

Customers must provide at least 12 hours’ notice for cancellations or reschedules.

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Late Cancellations & No-Shows

Late cancellations or failure to attend may incur a fee of up to 50% of the booked service price.

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Right to Refuse Service

We reserve the right to refuse or discontinue a service for reasons including, but not limited to:

• Unsafe working conditions

• Aggressive or inappropriate behaviour

• Excessively unsanitary vehicles

• Biohazards or hazardous materials

• Lack of required utilities or access

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Payments & Debt Recovery

 

Payment Terms

Payment is required immediately upon completion of the service and once the invoice has been issued, unless otherwise agreed in writing prior to the appointment.

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GST

All pricing is in New Zealand Dollars (NZD). GST may apply where required by law and will be displayed on invoices where applicable.

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No Set-Off

Customers are not entitled to withhold, deduct, or “set off” any amount owing due to disputes or claims unless required by law.

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Overdue Accounts

Overdue invoices may incur debt recovery action.

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Debt Recovery Costs

The customer is liable for all reasonable costs incurred by Express Detailing in recovering overdue debt, including collection agency fees, legal costs, and administrative expenses.

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Future Services

Outstanding unpaid invoices may result in refusal of future bookings or services.

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Vehicle Condition & Damage Liability

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Pre-Existing Conditions

Express Detailing is not responsible for pre-existing damage or defects including, but not limited to:

• Paint defects or failure

• Scratches, dents, stone chips, or fading

• Interior wear or staining

• Mould or odours

• Loose trim or fittings

• Mechanical or electrical faults

• Poor prior repairs or modifications

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Sensitive Components

Vehicle interiors and exteriors may contain fragile, aged, or sensitive materials and electronics. While reasonable care is taken during all services, Express Detailing is not responsible for failures arising from pre-existing faults, age-related deterioration, latent defects, poor prior repairs, or components that fail during standard cleaning procedures.

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Diagnostic Requirement

Where the cause of alleged damage is disputed, Express Detailing may require an independent diagnostic assessment or written report from a qualified third-party specialist before considering liability.

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Limitation of Liability

To the maximum extent permitted by New Zealand law, Express Detailing’s total liability for any claim relating to services provided is limited to the total amount paid for the specific service giving rise to the claim.

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Customer Responsibility

Customers must disclose any known damage, sensitive areas, aftermarket modifications, repainting, loose trim, electrical faults, or areas requiring special care before the service begins.

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Service Results & Satisfaction​

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Results Disclaimer

Detailing outcomes may vary depending on the vehicle’s age, condition, contamination level, and material wear. Certain stains, scratches, pet hair, odours, mould, oxidation, or contamination may not be fully removable.

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Satisfaction Concerns

Customers should notify Express Detailing of any concerns within 24 hours of service completion where reasonably possible.

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Opportunity to Rectify

Customers agree to provide Express Detailing with the opportunity to inspect and, where reasonable, rectify any issues before authorising third-party repairs or services.

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Personal Belongings

Customers are responsible for removing all valuables and personal belongings from the vehicle before the appointment. Express Detailing is not responsible for lost, stolen, or damaged personal items left inside the vehicle.

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Photos, Marketing & Privacy

 

Photos & Videos

Express Detailing may take before-and-after photos or videos for quality control, training, insurance, and marketing purposes. Number plates and identifying details may be blurred or hidden unless permission is provided.

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Privacy

Customer information is used solely for booking, communication, invoicing, and service-related purposes. We do not sell or share personal information with unrelated third parties unless required by law.

 

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Consumer Rights

Nothing in these Terms & Conditions is intended to limit or exclude any rights or remedies available under New Zealand consumer law, including the Consumer Guarantees Act 1993 where applicable.

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Acceptance

By booking or using our services, the customer acknowledges that they have read, understood, and agreed to these Terms, Conditions & Policies.